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Returns and Refunds

Refund Policy

If your product arrives damaged, please take a photograph and email us at info@thatchdroof.com within 14 days of placing your order and we will happily refund your order. Please allow 7 business days for your refund to be processed. 

If your order is not what you expected, please return your items unused within 14 days of placing your order and we will process your refund in full within 7 business days. Please note, the return postage cost is not refunded by us.

Please return your order to:

ATTN: Thatch'd Roof
PO BOX 358
WEST PENNANT HILLS
NSW 2125

We hope you love our products as much as we do.